It would be great if while we are creating tickets via e-mail, we would be able to assign them to specific support group or selected colleagues. We could have template that requester has to fill in, for example with name of person they want to assign it to. Then during ticket creation Practi Test would would automatically generate ticket for mentioned person.I believe it will greatly improve response time for users who are contacting their support via e-mail via Practi Test. It will also decrease amount of time spent on sorting tickets and re-assigning them to correct people.